Shipping policy

SHIPPING POLICY

ASFAAN currently ships only to serviceable addresses within India.

1. Order Processing and Dispatch

Orders are generally processed and dispatched within 1 to 2 business days after successful payment confirmation.

Business days exclude Sundays and public holidays.

Processing may take longer during launches, periods of unusually high order volume or circumstances outside our reasonable control.

Once your order has been handed over to the courier, you will receive available tracking information through the contact details associated with your order.

2. Delivery Estimate

Orders typically arrive within 5 to 7 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by circumstances including:

  1. Courier delays.

  2. Weather conditions.

  3. Public holidays.

  4. Service disruptions.

  5. Remote or restricted delivery locations.

  6. Regulatory restrictions.

  7. Events outside ASFAAN's reasonable control.

We will make reasonable efforts to assist where an order experiences an unusual delay.

3. Delivery Area

ASFAAN currently delivers only within India.

Delivery is subject to courier serviceability and PIN code availability.

If we are unable to fulfil an order because the delivery address is not serviceable, we may cancel the order and refund the amount paid.

International shipping is not currently available.

4. Shipping Charges

Shipping is free on orders containing full size 50 ml ASFAAN fragrance bottles.

Shipping charges apply to orders containing Discovery Sets where applicable.

Any applicable Discovery Set shipping charge will be displayed before the customer completes payment at checkout.

If a customer combines products in a single order, the shipping charge displayed at checkout will apply.

5. Tracking

Tracking information will be provided once available after dispatch.

Courier tracking systems may take up to approximately 24 hours after handover to display updated movement information.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact information.

ASFAAN is not responsible for delays caused by incomplete or incorrect information supplied by the customer.

If you notice an error in your delivery details before courier handover, contact care@asfaan.com immediately.

We will make reasonable efforts to update the information where operationally possible.

7. Failed Delivery

Delivery may fail because of:

  1. An incorrect or incomplete address.

  2. An incorrect PIN code.

  3. An unavailable recipient.

  4. Repeated unsuccessful delivery attempts.

  5. Refusal of delivery.

  6. Incorrect customer contact information.

Where a shipment is returned to ASFAAN because of a customer supplied address or delivery issue, we will contact the customer regarding available options.

Additional shipping charges may apply where reshipment is requested because of circumstances attributable to the customer.

8. Delayed Orders

If your order has not arrived within the expected delivery period, please contact care@asfaan.com.

We will review the tracking information and, where appropriate, raise an enquiry with the courier.

A delay does not automatically mean that a shipment is lost.

However, ASFAAN will not require a customer to wait indefinitely while an unresolved courier investigation remains open. Where a shipment cannot reasonably be located or delivered, we will determine an appropriate resolution.

9. Lost Shipments

Where a shipment is confirmed or reasonably determined to be lost in transit, ASFAAN may provide either a replacement or a refund depending on product availability and the circumstances.

The customer will not be charged for a replacement shipment resulting from a confirmed courier loss.

10. Damaged or Leaking Shipments

If your order arrives visibly damaged, leaking or otherwise affected in transit, contact care@asfaan.com as soon as possible and preferably within 48 hours.

Please retain the product, shipping box and relevant packaging and provide photographs or a short video where possible.

The matter will be handled in accordance with our Refund, Replacement and Cancellation Policy.

11. Marked Delivered but Not Received

If tracking shows your order as delivered but you have not received it, please first:

  1. Check with members of your household.

  2. Check with neighbours, reception or building security where appropriate.

  3. Verify the delivery address on your order.

If the shipment remains missing, contact care@asfaan.com as soon as possible, preferably within 48 hours of the delivery update.

We will review the matter with the courier.

12. Cancellation

Customers may cancel an order until it has been handed over to the courier.

Once an order has been handed over for shipment, cancellation is no longer possible.

For cancellation requests, contact care@asfaan.com as soon as possible.

13. Contact

Email: care@asfaan.com