PRIVACY POLICY

 

This Privacy Policy explains how M/S. ASFAAN, trading as ASFAAN, collects, uses, shares and protects personal information when you visit asfaan.com, join our communications, contact us or make a purchase.

Our online store is powered by Shopify.

1. Information We Collect

Depending on how you interact with ASFAAN, we may collect information including:

1. Your name.

2. Email address.

3. Billing and shipping address.

4. Phone number where provided during checkout or delivery.

5. Order and transaction information.

6. Products viewed, purchased or added to cart.

7. Communications sent to us.

8. Marketing preferences.

9. Device, browser and technical information.

10. Internet Protocol address.

11. Website usage and interaction information.

12. Cookies and similar technologies.

13. Information required to prevent fraud and protect transactions.

Payment information is processed by our payment service providers and ecommerce infrastructure providers, including Cashfree and Shopify where applicable.

ASFAAN does not intentionally store complete payment card credentials on systems controlled directly by ASFAAN.

2. How We Use Personal Information

We may use personal information to:

1. Process and fulfil orders.

2. Arrange shipping and delivery.

3. Provide order and tracking updates.

4. Process approved cancellations, replacements and refunds.

5. Respond to questions and customer service requests.

6. Investigate fraud, misuse or security issues.

7. Operate and improve our website.

8. Understand how customers use our website.

9. Maintain business and transaction records.

10. Comply with legal obligations.

11. Send marketing communications where permitted and where the customer has chosen to receive them.

12. Personalise relevant website or marketing experiences where permitted.

3. Marketing Communications

Where you choose to receive ASFAAN marketing communications, we may use your contact information to send product news, releases, invitations and other communications.

You may unsubscribe from marketing emails using the unsubscribe option provided in those emails or by contacting care@asfaan.com.

Withdrawing marketing consent will not affect transactional communications required to service an existing order.

4. Cookies and Website Technologies

ASFAAN and its service providers may use cookies and similar technologies to operate the website, remember preferences, understand website activity, support analytics and provide relevant functionality.

Some cookies may be necessary for the website to function correctly.

Where required, choices concerning non essential cookies will be provided through the website.

5. How We Share Personal Information

We may share personal information with service providers where reasonably necessary to operate ASFAAN.

These may include:

1. Shopify and ecommerce infrastructure providers.

2. Cashfree and other payment service providers.

3. Courier and logistics providers.

4. Email and communication providers.

5. Analytics and website technology providers.

6. Professional advisers where necessary.

7. Government, regulatory or law enforcement authorities where legally required.

We do not sell personal information to advertisers.

6. Shopify

Our store is hosted through Shopify.

Shopify may process personal information in connection with providing ecommerce services, security, checkout, analytics and other platform functionality.

Shopify's handling of information is also governed by its own privacy documentation.

7. Payment Processing

Payment information may be collected and processed directly by Cashfree or another payment service provider made available at checkout.

ASFAAN receives information necessary to confirm and manage transactions but does not intentionally store full payment card credentials on systems directly controlled by ASFAAN.

Payment providers may process personal information according to their own privacy practices and legal obligations.

8. Shipping Providers

We share information required for fulfilment and delivery with courier and logistics providers.

This may include your name, address, PIN code, phone number, order information and other details reasonably required to deliver the shipment.

9. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilment, customer service, accounting, taxation, legal compliance, fraud prevention and dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information.

No internet based service or method of electronic storage can be guaranteed to be completely secure.

11. Your Choices and Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to request access, correction, updating or deletion of certain information and to withdraw consent where processing is based on consent.

You may also raise a grievance concerning our handling of your personal information.

Requests may be sent to care@asfaan.com.

We may need to verify your identity before acting on certain requests.

12. Withdrawal of Consent

Where personal information is processed on the basis of consent, you may withdraw that consent by contacting us or using the relevant control provided through the website or communication.

Withdrawal will apply to future processing based on that consent and will not affect processing that was lawfully carried out before withdrawal.

Certain information may still need to be retained or processed for legal, contractual, fraud prevention, accounting or transaction related purposes.

13. International Processing

Some technology and service providers used by ASFAAN may process or store personal information outside India.

Where this occurs, information will be handled subject to applicable legal requirements and the safeguards maintained by the relevant service providers.

14. Children

The ASFAAN website is intended for individuals who are legally able to enter into transactions through the website.

We do not knowingly seek to collect personal information from children for independent marketing purposes.

If you believe that personal information relating to a child has been provided to us improperly, please contact care@asfaan.com.

15. Third Party Links

The website may contain links to services or websites operated by third parties.

ASFAAN is not responsible for the privacy practices of independent third party websites.

We encourage users to review the relevant privacy information before providing personal information to those services.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, operations or applicable legal requirements.

The latest version will be published on this website with the updated date.

17. Contact and Privacy Grievances

Legal business name: MS/.ASFAAN

Trading name: ASFAAN

Email: care@asfaan.com

Business address:

No. 34, Kankanagar
KHB Main Road
First Floor
Bengaluru, Karnataka 560032
India

Grievance Officer: Arhan Khan

Grievance email: care@asfaan.com