Refund policy

REFUND, REPLACEMENT AND CANCELLATION POLICY

At ASFAAN, we take care in preparing and dispatching every order. Due to the nature of fragrance products and the limited quantities in which our products are produced, all purchases are final except where a product arrives damaged, defective, leaking, incorrect, missing, materially different from its description, or where a remedy is otherwise required under applicable law.

1. Returns and Change of Mind

ASFAAN does not accept returns or exchanges for change of mind, fragrance preference, incorrect selection, or because a customer no longer wishes to keep the product.

This applies whether the product is opened or unopened.

We encourage customers who are uncertain about which fragrance to choose to consider the ASFAAN Discovery Set before purchasing a full-size fragrance.

Nothing in this policy limits any rights or remedies available to a customer under applicable consumer protection law.

2. Damaged, Defective, Leaking, Missing or Incorrect Orders

If your order arrives damaged, defective, leaking, incomplete or incorrect, please contact us at care@asfaan.com as soon as possible.

Where possible, we ask that you contact us within 48 hours of receiving the order.

Please include:

  1. Your order number.

  2. A description of the issue.

  3. Clear photographs or a short video showing the product, packaging and shipping label where relevant.

  4. Any other information reasonably required to assess the issue.

Please retain the product and its packaging until we have reviewed your request.

Opening a package where reasonably necessary to discover a defect, leak or incorrect product will not by itself prevent a customer from seeking an applicable remedy.

Once the issue has been reviewed and confirmed, ASFAAN may offer a replacement, refund or other appropriate remedy depending on the circumstances and product availability.

Where an issue is confirmed to have resulted from damage, defect, leakage, an incorrect product or another error attributable to ASFAAN or its fulfilment process, the customer will not be charged additional shipping costs for the remedy.

3. Fragrance Preference

Fragrance is experienced differently depending on skin chemistry, environment, application and individual perception.

A refund or replacement will not be provided solely because:

  1. A customer does not like the fragrance.

  2. The fragrance smells different from what the customer expected.

  3. The fragrance develops differently on the customer's skin.

  4. The customer changes their mind after purchase.

  5. The customer prefers another fragrance.

These provisions do not affect remedies available where a product is defective, damaged, incorrect or materially different from its description.

4. Discovery Sets

Discovery Sets are final sale.

Opened or sprayed Discovery Set vials cannot be returned because of fragrance preference or change of mind.

This does not affect remedies where a Discovery Set arrives damaged, defective, leaking, incomplete, incorrect or is otherwise eligible for a remedy under applicable law.

5. Order Cancellation

Customers may cancel an order until it has been handed over to the courier.

Once an order has been handed over for shipment, cancellation is no longer possible.

To request cancellation, contact care@asfaan.com as soon as possible with your order number.

Submitting a cancellation request does not by itself confirm cancellation. ASFAAN will confirm whether the order was successfully cancelled before courier handover.

ASFAAN may cancel an order where necessary because of payment failure, stock availability, suspected fraud, an invalid or unserviceable delivery address, pricing error or another legitimate operational reason.

Where ASFAAN cancels a prepaid order, the amount paid will be refunded.

ASFAAN does not charge a cancellation fee.

6. Refunds

Where a refund is approved, ASFAAN will initiate the refund to the original payment method within 7 business days of approval.

Banks, card networks, UPI providers and other payment service providers may require additional time to reflect the refund after it has been initiated.

Refunds may also be issued where appropriate for:

  1. An order cancelled before courier handover.

  2. A shipment confirmed as lost.

  3. A product that cannot be replaced following a confirmed defect or fulfilment error.

  4. Another circumstance in which a refund is required under applicable law.

If an approved refund has not appeared after a reasonable processing period, please contact care@asfaan.com.

7. Shipping Charges and Refunds

Where a remedy is provided because ASFAAN supplied a damaged, defective, leaking, missing or incorrect product, applicable shipping charges connected with resolving the issue will be borne by ASFAAN.

Shipping charges are otherwise not refundable unless required under applicable law.

8. Contact

For questions regarding cancellations, replacements or refunds:

Email: care@asfaan.com

Business: M/S. ASFAAN

Bengaluru, Karnataka, India